Privacy Policy

Lalyza Events specialises in event decoration and party rentals in Melbourne, Australia, and Addis Ababa, Ethiopia. We offer a wide selection of décor and party supplies to help you create stunning and memorable events, including:

• Event Decoration Rentals: Backdrops, centerpieces, table décor, lighting, and more.  
• Party Supplies: Balloons, tableware, linens, and all the essentials for a celebration.

We also offer consultations to help you plan your event décor and choose the perfect rentals.

You can reach our customer support team by emailing info@lalyza.com.au, calling 0480718869, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.

At Lalyza Events, we want you to be completely satisfied with your rental experience. Here's what you need to know about our return policy:

• Rental Agreement: All rentals are subject to our Rental Agreement, which outlines the terms and conditions, including details about returning rental items. You can find our full Rental Agreement [link to rental agreement on website] on our website.
• Returning Rental Items: Please ensure all rented items are returned to us in the same condition they were received, allowing for normal wear and tear. The return location and process will be specified in your Rental Agreement and confirmed during your order.
• Damaged or Lost Items: We understand that accidents happen. If any rental items are damaged or lost, please inform us immediately. Depending on the extent of the damage or loss, you may be responsible for repair or replacement costs, as outlined in our Rental Agreement.
• Bond: A bond is required for all rentals to cover potential damages. The bond amount varies depending on the total value of your order. Your bond will be refunded to you within [number] business days of returning the rental items, less any deductions for damage or loss.
• Questions? If you have any questions about our return policy or your rental agreement, please don't hesitate to contact us at info@lalyza.com.au or 0480718869. We're always happy to help!

Key Points to Remember:

• Read the Rental Agreement: It's essential to carefully review the Rental Agreement before placing your order.
• Inspect items upon pickup/delivery: Check the condition of the rental items when you receive them and report any concerns immediately.
• Return items on time and in good condition: This will help ensure a smooth return process and a full bond refund.
• Communicate with us: If you have any issues or questions, please reach out to our team. We're here to assist you.

We strive to make our return policy clear and transparent. Your satisfaction is our priority!

Lalyza Events

Effective Date: 15 November 2024

Lalyza Events ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website (lalyza.com.au and lalyza.com) or use our services.  

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address.  
• Event Information: Event type, date, location, number of guests.
• Order Information: Rental items, rental period, payment details.
• Identification Information: For address verification purposes, we may collect a copy of your government-issued identification (e.g., driver's license).
• Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and other browsing information.

2. How We Collect Information

We collect information through the following means:

• Website Forms: When you fill out forms on our website (e.g., contact forms, appointment booking forms).
• Online Orders: When you place an order for event decorations or party rentals through our website.
• Email Communication: When you communicate with us via email.
• Website Analytics: We use website analytics tools to collect information about how visitors use our website.

3. How We Use Information

We may use your personal information for the following purposes:

• Provide and Improve Services: To process your orders, respond to your inquiries, and improve our website and services.
• Communication: To send you order confirmations, updates, and promotional materials.
• Marketing: To send you marketing emails about our products and services (you can opt-out at any time).
• Legal Compliance: To comply with applicable laws and regulations.

4. Disclosure of Information

We may disclose your personal information to the following third parties:

• Service Providers: We may share information with third-party service providers who assist us with payment processing, delivery, and other essential functions.  
• Legal Authorities: We may disclose information to legal authorities if required by law or legal process.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.  

6. Accessing and Correcting Your Information

You can access and correct your personal information by contacting us at info@lalyza.com.au.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.  

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Lalyza Events

info@lalyza.com.au

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.